Refunds & Returns Policy

Returns:

You may return for any reason within 30 days after delivery. Please contact our customer support to request a return within this time period. Do not return before contacting us, otherwise your return may be lost. We accept both refund requests and exchanges (size/color).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Several types of goods are exempt from being returned: intimate or sanitary goods, hazardous materials, custom products (such as special orders or personalized items), personal care goods (such as beauty products), or flammable liquids or gases.

Additionally, we also cannot accept returns on sale items or gift cards or based purely on a complaint on origin of the product.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once inspected and accepted your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of working days.

Exchanges:

If you need to exchange an item please send us an email at support@thehouseoflines.com.

Shipping:

To return your product, please contact us at support@thehouseoflines.com for return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thehouseoflines.com.

  

Damaged Items:

Any items arriving damaged will be replaced free of charge following appropriate evidence of damage. All damaged items must be reported within 7 days of the items being delivered otherwise we cannot process a replacement. We do not offer replacements for damage caused by use or installation of items purchased.